Shipping / Returns

SHIPPING

When will I get my order?

Our products are make-to-order. It takes 2–6 business days to produce items. The shipping time depends on your location, but can be estimated as follows:

  • Free shipping to USA
    • USPS: 7 – 15 days
    • Express Line: 5 – 15 days
  • Free shipping to all other countries
    • Express Line: 5 – 15 days

Due to COVID-19, we are currently only using our express line to ship orders. Please allow us more time for your orders to be arrived during this challenging time for small businesses.

*February 2021 Update:
Due to holiday in China, we may experience delay in order processing up to 5 days for unpopular items or case models. Sorry for the inconvenience and thank you so much for understanding.

Will I be charged customs for my order?

Very rarely occurs, but an additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  • Check your shipping confirmation email for any mistakes in the delivery address.
  • Ask your local post office if they have your package.
  • Stop by your neighbors in case the courier left the package with them.

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at support@adorebee.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

If your package is lost in transit, our carrier will notify us. Once we receive their lost package alert, we will contact you first to inform you about the situation and immediately arrange a new shipment for you via Express. As long as we do not receive the alert from our carrier, your package is on its way to your address and is still being tracked.

Once a package arrives in a customer’s country, our carrier passes the delivery to the local post offices. In order to protect your purchase from any delay caused by the local post offices, Adorebee offers 45 Day Money Back Guarantee Policy. Any purchase you make with Adorebee is protected by this policy. If a customer did not receive their order after 45 days of its shipping date due to delay caused by the local post offices, we will immediately issue a full refund or send them new package via Express.

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at support@adorebee.com.

Due to COVID-19, our carriers are working in a reduced capacity. Please understand that your tracking number may not update its information as frequently as before. Normally, they just have a delay in updating the tracking number; it does not mean that your parcel is lost in transit.

RETURN / REFUND

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at support@adorebee.com within a week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at support@adorebee.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabeled. If that’s the case, please let us know at support@adorebee.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!